General Terms and Conditions of Vehicle Storage
These General Terms and Conditions of Vehicle Storage (GTVS) apply to all vehicle storage services provided by International Trade Company (ITC).
The service is available at the ITC Tropicar agency at Réunion Roland Garros Airport.
These terms define the rights and obligations of ITC and its customers, referred to below as the "Client".
All vehicles deposited with ITC are subject to these General Terms and Conditions.
The vehicle storage service can be booked online through the ITC website.
ITC provides this service to individuals and businesses under the conditions described below.
ITC may accept oversized vehicles, including vehicles wider or longer than a 4x4 pickup, subject to prior approval.
The following vehicles are not accepted:
Motorcycles.
Trailers.
Motorhomes.
Right-hand drive vehicles.
When a company requests vehicle storage, it must provide written authorization from the business owner or an authorized representative.
The person delivering the vehicle must present:
A valid identity document.
Official proof of authorization to act on behalf of the company.
ITC may refuse the storage request if these documents are not provided.
A vehicle owner may authorize another person to drop off or collect the vehicle.
The representative must provide:
A signed power of attorney from the vehicle owner.
A valid identity document.
If these requirements are not met, ITC reserves the right to refuse the vehicle drop-off or collection.
Vehicle storage reservations are made through the ITC website.
To make a reservation, the Client must complete the online form.
The following information is required:
Vehicle drop-off date.
Vehicle collection date.
First and last name.
Email address.
Vehicle registration number.
Before confirming the reservation, the Client must accept these General Terms and Conditions by checking the relevant box.
The Client then clicks the "Reserve" button at the displayed price.
The website redirects the Client to a secure payment page.
Payment must be completed by credit card according to the instructions provided.
The vehicle storage contract (the "Contract") takes effect when ITC physically receives the vehicle and the required formalities have been completed.
The Client must:
Sign the Contract when dropping off the vehicle.
Complete a vehicle condition and equipment checklist.
Sign the checklist together with an ITC representative.
Present the original vehicle registration certificate.
Present a valid insurance certificate.
Hand over the vehicle keys.
The vehicle must be in good working order and safe to operate.
ITC may refuse storage if the vehicle cannot be properly inspected.
For example, an inspection may be impossible if dirt hides scratches, dents, or other damage.
The Client is responsible for ensuring that the vehicle meets the required safety and operating conditions.
Vehicle drop-off is available every day, from Monday to Sunday, between 8:00 AM and 5:00 PM.
On the scheduled date, the Client must go to the rental car parking area beside Roland Garros Airport in Saint-Denis.
The vehicle must be left in the area reserved for ITC.
If the Client arrives outside opening hours, they must:
Park in the previously designated parking space.
Place the vehicle documents in the glove compartment.
Leave the keys in the ITC mailbox at the exit of the rental car parking area.
In this situation, the vehicle inspection cannot be completed in the presence of both parties.
An ITC representative will inspect the vehicle upon arrival.
Under the existing Contract terms, this inspection cannot be disputed by the Client.
Throughout the Contract, ITC undertakes to store the vehicle in a secured and monitored parking area.
The Client authorizes ITC to move the vehicle within the parking area when necessary for operational or security reasons.
The Client must deactivate the vehicle alarm or provide the ignition code when required.
ITC will only use the vehicle when necessary:
To transfer it between the airport and the storage area, located approximately 100 metres away.
To move it for safety reasons in a force majeure situation.
The vehicle must remain in good working order throughout the storage period.
Any repairs required because of a vehicle breakdown are the Client's responsibility.
If the vehicle cannot start when the Client returns, the Client will be taken to the storage parking area.
The Client must arrange for the vehicle to be repaired immediately, within a maximum of 24 hours.
The Client must collect the vehicle at the end of the agreed Contract period.
The vehicle will only be returned to:
The Client who signed the Contract.
A duly authorized representative who provides valid proof of identity.
The person collecting the vehicle must sign the release form included in the Contract.
Any reservations or observations must be clearly recorded on that form.
A joint vehicle inspection is carried out when the Client returns.
Both parties complete and sign a vehicle condition and equipment checklist.
For collections outside opening hours, a photographic inspection procedure applies.
The Client is responsible for taking the required photographs.
Any claim concerning the vehicle's condition must be made before leaving the rental car parking area at Roland Garros Airport.
The Contract ends when the vehicle is collected.
Under the existing Contract terms, Article L. 221-28, paragraph 1, of the French Consumer Code applies.
ITC states that Clients who book vehicle storage online do not benefit from the withdrawal right described in Article L. 221-18 of the French Consumer Code.
This provision is subject to confirmation of its applicability to the vehicle storage service.
Storage fees must be paid in advance for the entire Contract period.
The applicable price is the rate in effect on the vehicle storage date.
The minimum billable period is 24 hours.
The following payment methods are accepted:
Credit card.
Visa.
Mastercard.
American Express.
Prices and VAT rates may change without prior notice, as stated in the existing terms.
The Client pays the full storage fee when making the online reservation.
The following cancellation conditions apply:
Cancellation at least 5 days before the Contract starts: the Client receives a full refund.
Cancellation less than 5 days before the scheduled vehicle drop-off: a cancellation fee of €50 applies.
These conditions apply to advance payments made through the website.
The Contract is concluded for the period agreed when the vehicle is dropped off.
The start and end dates are recorded in the Contract.
The Client must inform ITC if they wish to:
Extend the storage period beyond the agreed return date.
Collect the vehicle before the scheduled end date.
The Client must notify ITC during the agency's opening hours.
Under the existing terms, Clients who fail to provide this notice may not receive assistance upon their return.
The applicable General Terms and Conditions are those accepted by the Client when the Contract is concluded.
ITC may update these terms at any time.
According to the existing conditions, changes may be communicated:
By email.
Through publication on the website.
The latest update date will be indicated on the document.
ITC has taken out insurance covering its liability in connection with vehicle storage.
This insurance applies during the storage period and vehicle transfers.
Under the existing terms, ITC excludes liability for damage resulting from:
Conditions that existed before the vehicle was stored.
Force majeure.
Defects inherent to the vehicle.
Normal wear and tear.
As vehicles are parked outdoors, the existing terms also exclude damage caused by:
Sun exposure.
Water, except where a specific storage option provides coverage.
Weather conditions.
Normal deterioration of materials.
The existing terms also exclude liability for certain damage linked to the vehicle's general condition or prolonged inactivity.
This includes damage affecting:
Mechanical components.
Bodywork.
Upholstery.
Vehicle equipment.
Accessories.
ITC also excludes liability for personal belongings and other items left inside the vehicle.
The existing terms exclude liability for indirect losses suffered by the Client.
Examples include:
Financial or commercial losses.
Loss of revenue or profit.
Loss of data.
Loss of orders or customers.
These provisions apply subject to mandatory legal requirements and any liability that cannot lawfully be excluded.
Force majeure is defined under Article 1218 of the French Civil Code.
It refers to events that prevent a party from fulfilling its contractual obligations under the conditions established by law.
Examples mentioned in the existing terms include:
Strikes or work stoppages.
Social unrest.
Factory closures.
Floods and fires.
Transport or production failures beyond ITC's control.
Supply shortages.
War, riots, or insurrections.
Other events preventing ITC from fulfilling its obligations.
If a force majeure event occurs, ITC must:
Inform the Client immediately.
Take necessary measures to limit the consequences.
Under the existing terms, ITC is not responsible for a failure to perform its obligations when that failure results from force majeure.
If the effects of force majeure continue beyond the agreed storage period, the Client may terminate the Contract.
The existing terms require the Client to send a registered letter with acknowledgment of receipt.
The Client may receive a refund for the unused service or a credit voucher, subject to applicable legal requirements.
For any question about vehicle storage, bookings, or the Contract, the Client can contact ITC Tropicar.
+262 262 31 07 07
Monday to Sunday, from 8:00 AM to 5:00 PM.
contact.itc@gbh.fr
ITC Tropicar Agency46 Rue Georges Guynemer97438 Sainte-MarieLa Réunion, France
ITC collects personal information required to manage vehicle storage reservations.
Providing the requested information is mandatory when it is necessary to conclude the Contract.
If the Client does not provide the required information, ITC may be unable to process the reservation.
ITC acts as the data controller.
The information collected may be used for:
Managing storage contracts.
Processing reservations and invoices.
Managing fines and claims.
Maintaining customer accounts.
Conducting satisfaction surveys.
Collecting customer reviews.
ITC may use customer contact details to promote products or services similar to those previously ordered, where permitted by law.
The Client may object to receiving these communications at any time.
In accordance with applicable data protection laws, the Client may have the following rights:
Access to personal data.
Correction of inaccurate information.
Deletion of data, where legally permitted.
Objection to certain processing activities.
Restriction of processing.
Data portability.
Instructions concerning personal data after death.
For more information, the Client can consult the ITC Tropicar Privacy Policy.
The policy is available through the company or its website.
Website: https://www.itctropicar.fr/
Data Protection Officer: dpo@gbh.fr
If a dispute arises, the Client should first contact ITC Customer Service.
The aim is to reach an amicable solution.
If the dispute cannot be resolved directly, the existing terms identify the following mediation service:
CMAP - Centre de Médiation et d'Arbitrage de Paris
Website: http://www.cmap.fr/
Postal address:
CMAP - Consumer Mediation Service39 Avenue Franklin D. Roosevelt75008 ParisFrance
The mediation request must include:
The Client's postal address.
The Client's email address.
The Client's telephone number.
The full name and address of ITC.
A brief explanation of the dispute.
Evidence of previous attempts to resolve the matter.
The Client must first submit a written complaint to ITC Customer Service before requesting mediation.
The availability and identity of the designated consumer mediator should be confirmed before publication.
These General Terms and Conditions are governed by French law.
Any dispute relating to the Contract will be handled by the competent courts in accordance with the French Code of Civil Procedure.
Under the existing terms, the Client may bring proceedings before:
The court of the place where the consumer lived when the Contract was concluded.
The court of the place where the event causing the damage occurred.
The Client may also use consumer mediation under Article L. 612-1 of the French Consumer Code and Article 13 of these terms.
For the purposes of these General Terms and Conditions, ITC elects domicile at:
ITC TropicarRoland Garros Airport97438 Sainte-MarieLa Réunion, France